CMS Wire

1. The AI Contact Center: How AI Is Revolutionizing Customer Service

   

   Master generative AI to boost customer service efficiency and satisfaction in the contact center.

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2. AI Drives Unified Customer and Employee Experiences

   

   How companies can provide consistent, quality customer service that creates loyal customers.

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3. What’s New in the Upcoming Umbraco 14 Release

   

   See how Umbraco 14's new features will reshape digital marketing and CMS landscapes.

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4. Regaining Humanity in B2B Marketing: A Conversation With Karna Crawford, CMO of Marqeta

   

   Explore Karna Crawford's strategies for humanizing B2B marketing and leveraging AI as an enabler at Marqeta.

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5. Customer Journey Mapping: A How-To Guide

   

   Craft exceptional experiences with insightful customer journey maps. Understand customer behavior and drive conversions. Start mapping today!

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